Customer Service Standards
Our commitment to providing exceptional, accessible customer service with guaranteed response times and inclusive support for all customers
Service Overview
Keating Technologies is committed to providing exceptional customer service that is accessible, responsive, and professional. Our service standards ensure consistent, high-quality support for all customers regardless of their communication preferences or accessibility needs.
We continuously monitor and improve our service delivery through regular training, customer feedback, and adherence to accessibility best practices. Our goal is to exceed expectations while maintaining the highest standards of professionalism and inclusivity.
Phone Support
Our phone support is available during business hours with immediate response for all incoming calls. We provide professional, courteous service with trained representatives who can assist with technical inquiries, account management, and general support needs.
All phone interactions are documented to ensure continuity of service. We accommodate customers who require additional time, use assistive technologies, or need information repeated or clarified. Alternative communication methods are always available upon request.
Accessibility Support
We are committed to serving customers with disabilities through accessible communication methods, assistive technology compatibility, and personalized service accommodations. Our staff is trained to work effectively with customers using various accessibility tools and communication preferences.
We provide service in accessible formats including large print, electronic documents compatible with screen readers, and alternative communication channels. Our facilities and digital services are designed to be inclusive and barrier-free for all customers.
Email Support
Email support is available 24/7 with guaranteed response within 2 business days for all inquiries. We provide detailed, written responses that customers can reference and share as needed. All emails are professionally formatted and include clear action items when applicable.
Our email support system tracks all interactions to ensure prompt follow-up and resolution. We accommodate requests for alternative formats, additional documentation, or escalation to specialized support teams when required.